Refund & Cancellation Policy

1. Overview of Paid Services

Mangalajaya.LK offers both free discovery and paid matrimonial membership plans denominated strictly in Sri Lankan Rupees (Rs. / LKR). Paid memberships grant immediate digital access to:

• Direct verified contact and guardian phone numbers unlocking.
• Full horoscope (Kendara) matching and Porondam compatibility reports.
• Unlimited direct messaging, interest requests, and audio/video introductions.
• Priority placement in partner search results and featured profile highlights.

2. 48-Hour Cooling-Off Refund Window

If you purchased a membership package in error or change your mind, you are eligible for a full refund (less standard payment gateway processing fees) if all of the following conditions are met:

• Within 48 Hours: The refund request is submitted within 48 hours of the initial transaction timestamp.
• Zero Contacts Unlocked: You have not viewed, unlocked, or requested any verified telephone or WhatsApp numbers.
• No Communication: No interest requests or direct messages were initiated or accepted during this period.

3. Non-Refundable Circumstances

Due to the instant delivery nature of digital matrimony services, refunds cannot be granted under the following conditions:

• Contact Details Unlocked: Once one or more phone numbers, emails, or guardian details have been revealed, the digital service is considered fully consumed.
• Match Outcome or Lack of Responses: Matrimony relies on mutual consent between individuals. We do not guarantee marriage proposals, responses from prospective partners, or astrological compatibility.
• Terms of Service Violations: Accounts suspended or terminated due to abusive behavior, fake NIC/identity documents, harassment, or solicitation are not eligible for any refund.
• Partial Billing Cycle Periods: Unused days within an active monthly or annual billing cycle after the 48-hour window has elapsed.

4. Subscription Cancellation

You can cancel automatic renewal of your subscription at any time without penalty:

How to cancel: Go to Dashboard > Settings > Membership & Billing and click "Cancel Auto-Renew". Upon cancellation, you will continue to enjoy your paid perks until the end of your prepaid billing term. Your card will not be charged again for future cycles.

5. Refund Processing & Timelines

Once an eligible refund request is approved by our billing department:

• Credit / Debit Card (LKR): Refunds are credited directly back to the original Visa, MasterCard, or LankaPay card within 3 to 5 business days depending on your issuing bank.
• Bank Deposit / Direct Transfer: If payment was executed via manual bank deposit, refunds will be transferred to your verified Sri Lankan bank account within 48 business hours upon verification.

6. Submit a Refund Request

To request a refund under the 48-hour cooling-off period, please contact our billing support team at [email protected] or call our billing desk at 077 4 678 677 with your registered phone number, transaction receipt ID, and reason for the request.